Boutiq Switch Shipping & Returns

This Shipping & Returns Policy explains how Boutiq Switch orders, authorized deliveries, pickup orders, damaged-product reports, replacements, and return requests are handled.

Our product family includes BTQ V5, Boutiq Switch V5, Boutiq V4, Boutiq Switch V4, Boutiq Glow, Boutiq Orb, Boutiq carts, and other Boutiq-branded adult-use products.

Because cannabis and cannabinoid products are regulated differently from ordinary consumer goods, availability, delivery, pickup, returns, and replacements depend on the laws and licensing requirements applicable to the location where the transaction takes place.

Adults Only

Boutiq cannabinoid products are intended only for adults who meet the legal purchasing age in their jurisdiction.

Age verification may be required before:

Order acceptance

Pickup

Delivery

Account creation

Product handoff

Orders may be canceled where legal-age requirements cannot be verified.

Where Boutiq Products Are Available

Boutiq products are available only through jurisdictions and sales channels where the applicable product may lawfully be sold.

Availability may depend on:

State law

Local law

Cannabis licensing

Product classification

Retailer authorization

Delivery regulations

Age requirements

A product appearing on our website does not mean it can legally be sold or delivered everywhere.

No Nationwide Cannabis Shipping

We do not represent that Boutiq cannabis products can be shipped nationwide.

Marijuana remains subject to federal restrictions, and USPS identifies marijuana as prohibited in the U.S. mail.

UPS also states that shipments of marijuana are prohibited and separately prohibits vape products within, to, or from the United States through its ordinary U.S. network.

For that reason, Boutiq cannabis products should only be fulfilled through lawful, authorized channels permitted for the specific jurisdiction.

Interstate Orders

We do not offer interstate shipment of marijuana-derived Boutiq products where federal or state law prohibits the transaction.

An order will not be knowingly processed using a carrier or route that is not legally permitted for the product.

If a destination cannot lawfully receive the product, the order may be:

Rejected

Canceled

Refunded where applicable

Redirected to a lawful pickup option where available

Licensed Local Delivery

Where permitted by applicable law, Boutiq products may be available through licensed local retailers or licensed delivery services.

Local delivery availability may depend on:

Customer address

Delivery zone

Retail license

Driver verification requirements

Local operating hours

Age verification

Purchase limits

Delivery rules are determined by the jurisdiction and licensed retailer completing the transaction.

Authorized Retail Pickup

Where available, an order may be collected from an authorized retailer.

Customers may be required to provide:

Valid government-issued identification

Order confirmation

Matching customer information

Proof of legal age

The retailer may refuse to release an order if required verification cannot be completed.

Order Processing

Eligible orders may move through stages such as:

Order received

Age verified

Inventory confirmed

Payment confirmed

Order prepared

Pickup or authorized delivery scheduled

Processing times can vary by retailer and jurisdiction.

Order Confirmation

Customers should review their confirmation carefully.

Check:

Boutiq generation

Product combination

Quantity

Pickup or delivery information

Customer information

Total

Contact support promptly if information is incorrect.

BTQ V5 Orders

BTQ V5 is commonly used as shorthand for Boutiq Switch V5.

Before accepting a V5 order, confirm the exact combination selected.

Current V5 devices are built around three-profile combinations, so similar packaging can represent different product configurations.

Check the full product name rather than relying only on “V5.”

Boutiq V4 Orders

Boutiq V4 and Boutiq Switch V4 refer to an earlier Switch generation.

V4 and V5 are not interchangeable.

If you ordered V4 and received V5 — or ordered V5 and received V4 — contact support before opening the product.

Boutiq Glow Orders

Boutiq Glow products may use V4-era hardware with distinctive exterior designs.

Verify:

Generation

Edition

Combination

Packaging

before opening the product.

Boutiq Orb Orders

Boutiq Orb products may be released as limited-edition V5 collections.

Because availability can be limited, exact replacement with the same Orb edition may not always be possible.

Where an eligible replacement is approved and the same release is unavailable, available options may be discussed with the customer.

Boutiq Carts and Devices

A Boutiq cartridge and a Boutiq all-in-one Switch device are different product formats.

Review the product description carefully before purchasing.

We do not treat:

510 cartridges

V4 Switch devices

V5 Switch devices

as interchangeable simply because they are all commonly called “Boutiq carts” online.

Inspect Your Boutiq Product

Inspect the product before opening it.

Check:

Boutiq branding

Generation

Combination name

Packaging condition

Verification information

Seal condition

Device condition

If something appears incorrect, damaged, or suspicious, keep the product unopened and contact support.

Boutiq Switch V5 Real or Fake

Authenticity concerns should be reported before the product is used.

A counterfeit product may imitate:

Boutiq logos

Colors

V5 packaging

Flavor names

Device shapes

Do not assume a product is authentic based only on visual similarity.

Where official verification information is provided, use the appropriate authentication method.

Verification Problems

Contact support if:

The verification code is missing

The code cannot be authenticated

Packaging does not match the product

The product generation appears incorrect

The combination is not what was ordered

Keep the product and packaging intact during review.

Damaged Products

If a Boutiq product is visibly damaged when received, do not use it.

Examples include:

Cracked housing

Broken mouthpiece

Severe leakage

Damaged battery

Open packaging

Punctured device

Photograph the product and packaging before discarding anything.

Battery Damage

Do not activate a device with a battery that appears:

Swollen

Crushed

Punctured

Overheated

Physically deformed

A damaged lithium battery can present a fire or safety hazard.

Keep the device away from heat, flames, and combustible materials.

Leaking Devices

If a device arrives leaking heavily:

Do not use it.

Keep the original packaging.

Take photographs.

Document the exact product.

Contact support.

Minor residue and significant leakage should not automatically be treated as the same condition, so clear photographs are helpful.

Incorrect Product

If you receive a different Boutiq product from the one confirmed on your order, keep it unopened where possible.

Provide:

Order number

Product ordered

Product received

Generation

Combination

Photographs

We will review the fulfillment issue.

Incorrect V5 Combination

Boutiq V5 devices contain multiple profiles, which makes it especially important to compare the full combination name.

If you ordered one V5 combination and received another, do not open it if you intend to request an exchange or replacement.

Missing Products

If an order appears incomplete:

Review the confirmation.

Check all packaging.

Document what was received.

Contact support with the order details.

Keep the original packaging until the claim has been reviewed.

Returns

Cannabis and inhalable products generally have more restrictive return conditions than ordinary retail goods.

Return eligibility may depend on:

Product type

Whether it has been opened

Whether it has been used

Retailer policy

Local cannabis regulations

Reason for the request

Contact the retailer or Boutiq support channel associated with the transaction before attempting a return.

Unopened Products

Where permitted by applicable law and retailer policy, an unopened product may be eligible for review if it remains:

Factory sealed

Unused

Undamaged

In original packaging

In resalable condition

An unopened product is not automatically returnable in every jurisdiction.

Opened Cannabis Products

Opened cannabis products generally cannot be returned as ordinary change-of-mind merchandise.

After opening, the retailer cannot reliably verify:

Handling

Storage

Contamination

Product integrity

Chain of custody

A genuine manufacturing defect should be reported separately.

Used Boutiq Devices

A used Boutiq device is generally not eligible for an ordinary return simply because the customer changes their mind about:

Flavor

Profile

Device style

Generation

Confirmed defects should instead be handled through the applicable defect-resolution procedure.

Defective Devices

If you believe a device has a manufacturing defect, provide:

Product name

Generation

Combination

Purchase information

Description of the problem

Photographs or video where appropriate

Do not intentionally damage, open, puncture, or disassemble the device to demonstrate the issue.

Replacement Requests

Where an eligible product is confirmed as:

Incorrect

Damaged before handoff

Defective

Missing

an authorized retailer may offer an appropriate resolution.

Depending on the applicable policy, this may include:

Replacement

Exchange

Store credit

Refund

Legal requirements and retailer rules may affect which option is available.

Limited Editions

Boutiq Glow, Orb, and other limited-edition releases may sell out.

An approved replacement does not guarantee that the exact limited edition will remain available.

If the same release is unavailable, the retailer may offer an alternative permitted under its policy.

Refunds

Where a refund is approved, it should generally be processed through the payment method or retail system associated with the original transaction where possible.

Processing time after approval depends on the payment provider.

Refund approval and final posting are separate stages.

Canceled Orders

An order may be canceled if:

Age cannot be verified

The destination is not eligible

The product cannot legally be delivered

Inventory is unavailable

Payment fails

The retailer cannot lawfully complete the transaction

Where payment has already been captured, an appropriate refund should be processed according to the applicable payment and retailer policy.

Regulatory Cancellations

Cannabis laws can change.

An order may sometimes need to be canceled after it is placed because of:

State regulation

Local restrictions

Licensing requirements

Product-specific rules

Delivery restrictions

Compliance takes priority over completing a transaction.

Cannabis Mailing Restrictions

Boutiq marijuana products should not be placed into ordinary postal channels where mailing is prohibited.

USPS currently identifies marijuana as prohibited matter.

Customers should not attempt to return cannabis products through the mail unless a lawful, specifically authorized return process has been provided.

Vape Carrier Restrictions

Carrier rules also apply independently of cannabis law.

UPS currently states that vape products within, to, or from the United States are prohibited through its U.S. network and separately prohibits marijuana shipments.

We therefore do not promise ordinary parcel-carrier return labels for regulated cannabis vape products.

Hemp-Derived Products

Some cannabinoid products may fall within a hemp-related legal framework rather than marijuana law.

Those products are still subject to:

Federal law

State law

Local restrictions

Carrier rules

Product-specific limits

USPS permits certain federally compliant hemp-derived products domestically when the applicable legal and recordkeeping requirements are met, but this does not automatically make every cannabinoid vape mailable.

Product classification must be evaluated separately.

No International Cannabis Shipping

We do not offer international shipment of marijuana-derived Boutiq products.

Different countries maintain their own controlled-substance, customs, cannabis, and vape laws.

A product being lawful in one jurisdiction does not make it lawful to import elsewhere.

Product Availability by Location

Boutiq availability may vary significantly by location.

Customers may see different:

V5 combinations

V4 releases

Glow editions

Orb editions

Cart formats

depending on the authorized retail market.

Product Authenticity and Returns

Counterfeit products purchased through unrelated sellers may not qualify for support through an official Boutiq channel.

Keep:

Receipt

Retailer information

Packaging

Verification information

These details can help establish where the product originated.

Third-Party Retailers

If you purchase Boutiq through an independent licensed retailer, that retailer's lawful:

Return policy

Refund policy

Pickup terms

Delivery policy

may govern the transaction.

Boutiq cannot automatically override policies attached to a transaction completed entirely by an independent retailer.

Frequently Asked Questions

Does Boutiq Switch ship nationwide?

No nationwide marijuana shipping promise should be assumed. Marijuana and cannabis vape distribution remains subject to federal, state, local, licensing, and carrier restrictions.

Can Boutiq V5 be mailed through USPS?

USPS currently identifies marijuana as prohibited in the U.S. mail.

Can Boutiq be shipped through UPS?

UPS currently prohibits marijuana shipments and U.S. vape-product shipments through its network.

How can I buy Boutiq legally?

Boutiq products should be obtained only through authorized, licensed channels permitted in the customer's jurisdiction.

Can I return a Boutiq V5?

Return eligibility depends on the retailer, jurisdiction, product condition, and reason for the request.

Can I return an opened Boutiq?

Opened cannabis vape products generally have restricted return eligibility. Genuine defects should be reported separately.

What if my BTQ V5 arrives damaged?

Do not use it. Keep the packaging, document the damage, and contact the authorized seller or support channel.

What if I receive the wrong Boutiq V5 flavor combination?

Keep the product unopened and report the discrepancy with your order information.

What if my Boutiq V5 looks fake?

Keep the packaging intact and check the available authentication information before using the device.

Can counterfeit Boutiq products be returned?

Return rights normally depend on the seller from whom the product was purchased. Counterfeit concerns should also be reported through the appropriate Boutiq authenticity channel.

Can I return a used Boutiq because I don't like the flavor?

Used inhalable products generally are not treated as ordinary change-of-mind returns.

What if my Boutiq device leaks?

Stop using a severely leaking device and contact the authorized retailer with photographs and purchase information.

Do you ship Boutiq internationally?

Marijuana-derived Boutiq products are not offered for international shipment through this policy.

Contact Boutiq Switch

For an eligible order, product-condition, authenticity, return, or replacement question, contact:

Boutiq Switch
Email: [Your Support Email]
Website: [Your Website URL]

Include:

Order number

Authorized retailer

Boutiq generation

Product combination

Description of the issue

Photographs where appropriate

Do not mail or ship cannabis products back unless you have received a lawful and specifically authorized return procedure.

Boutiq Switch Fulfillment Commitment

Our approach is built around:

Legal compliance

Adult-only access

Authorized retail channels

Product authenticity

Accurate fulfillment

Responsible defect handling

Clear product identification

Whether the product is BTQ V5, Boutiq Switch V5, Boutiq V4, Boutiq Glow, Boutiq Orb, or another Boutiq product, legal compliance comes before completing a transaction.

Switch the profile.

Not the rules.